Fabric sofas and upholstered beds
- Use the cleaning method and products recommended for that fabric.
- Blot spills gently with a clean absorbent cloth; avoid rubbing them in.
- Do not soak upholstery or use heat to dry it.
- Plump, rotate or reverse cushions only where the product instructions recommend it.
- Protect furniture from prolonged direct sunlight and keep it clear of heat sources.
Wood and finished surfaces
Use coasters and lift objects instead of dragging them. Choose a cloth and cleaning product suitable for the specific finish; ask before applying polish, oil or stain remover.
Avoid leaving spills standing on a surface. Keep furniture level and use the assembly instructions when checking fittings.
Before trying a repair
Photograph the problem and contact the team with your product and purchase details. Describe when you first noticed it and any care products already used.
Specialist fabrics, leather and moving mechanisms may need product-specific advice. Do not dismantle a mechanism or apply an unapproved treatment while waiting for guidance.